In effect April 2024, Index requires its customers to register with The Campaign Registry to use the application. This article will go over why you are being asked to register, how to do so, background information on The Campaign Registry, and helpful tips to speed the process along.
Why am I being asked to register my business?
To send business text messages in the United States, all major phone carriers now require you to register and verify your business through “The Campaign Registry” (TCR). Because of this, we require you to register your business to sign up for Index.
Who is “The Campaign Registry” & why is it required?
To send business text messages in the United States, all major phone carriers now require you to register and verify your business.
The Campaign Registry (TCR) is an independent Reputation Authority chosen by Mobile Network Operators (MNOs) to collect Brand and Campaign data to allow for transparency on the 10 Digit Long Code (10DLC) network.
The TCR regulates text messages sent from businesses to individuals. Because of this, we require you to register your business upon creating an Index account to ensure Index customers adhere to the major phone carrier's requirements, which TCR enforces.
More information:
What is the approval process & how long does it take?
Once you’ve filled out the business registration form, the information is then passed to TCR and will either be approved or rejected.
This registration process usually takes 2-5 business days to complete.
Tips on getting approved:
- Sole Proprietors: We recommend that you have an online presence showing that you are an established business, have content/reviews/followers, and have been in business for an established set of time.
- Other business types: Make sure the Legal Name 100% matches your tax return.
How will I know if my business got approved?
Pinger will send a text message to notify you when you are approved.
Why did my business get rejected?
- TCR rejects certain types of businesses or campaigns.
- TCR is unable to verify your business/brand.
To increase your chances of getting approved, your business should follow the tips stated above.
Note: We do not have control over your business getting approved or rejected, the decision is made solely by “The Campaign Registry” (TCR).
What happens if my business is rejected?
- You will receive a text to your mobile number letting you know your business has been rejected.
- You will be unable to send text messages.
- Auto-Reply to Calls and Texts will be disabled.
- You will still be able to place and receive calls, as well as receive texts.
Next Steps:
If you’ve been rejected and no longer want to continue with Index service, please cancel your subscription as soon as possible to avoid being charged on your renewal date.
If you have additional information that can help verify your business to get you approved, we may be able to resubmit the registration on your behalf. Please contact Support for further assistance.