Index is designed to separate your business and personal contacts. Because of this, you may notice that some of your device's contacts are missing from your Index address book.
If you are new to Index and have gone through the setup process and are not seeing contacts in Index that are in fact business contacts, please review the information below to further troubleshoot the issue.
Issues Symptoms
- Your device's contacts are not displayed in your Index Contacts or
- You are missing certain business contacts
Conditions
- You have an active Index subscription
- You have not uninstalled the app recently
- You have not deleted the conversation history of the contact you wish to import prior to installing Index
Cause & Resolution
The initial import of your device's contacts into Index is based on a few factors:
- Communication history
- Date of the last login
- Date of the last reinstall
- If you have deleted the conversation history of the contact you would like to import
Any of the factors above will impact the contacts you will see initially in your Index Contacts. If you are missing any business contacts in Index, you can simply import the contacts from your device manually.
Note: Make sure you have contact permissions enabled on your device as this is a requirement to import contacts.
They should be in your device regardless because your initial Index subscription automatically synced your Index and device's address book.
If you are still unable to view your contacts, please submit a request.