Forward Calls to Voicemail Setting

One of the many setting options included with your Index subscription is 'Forward Calls to Voicemail.' This feature is designed to give you the option to forward your incoming Index calls straight to voicemail without a single ring.

Tip: You can use Auto-Reply to Calls & Texts in conjunction with the Forward Calls to Voicemail setting to automatically notify your customers that you are unavailable to take their call at that time. 

Benefits

Many of our users find value in this feature when they want to avoid disruption. See below for some examples of when forwarding your calls would be useful.

• When in an important meeting/or with a client.
• During "off hours" or when you are not answering phone calls.
• When you simply don't want any phone disruptions.

How to enable/disable

1. Index Settings.
2. Scroll to 'Forward Calls to Voicemail' and tap to enable/disable.
   • Green bar = on 
   • Gray bar = off
3. When you enable this setting, you'll be asked 'Want to turn on auto-reply?'
   • Tap 'No Thanks' or 'Turn on' 

Note: Index includes a Do Not Disturb setting (iOS only) in which you can schedule with your Business Hours.

Questions? Submit a request.