How to remove a calendar

At some point, you may need to disconnect a calendar that you originally connected to the Appointments feature (if you need to connect a new one, for example). If this is the case, please follow the steps below on how to remove the calendar that is currently synced. 

Important:

• You can only have one calendar connected to Index and the Appointments feature at a time.
• You cannot disconnect a calendar via Index Settings. To remove a:
  • Google Calendar (follow the steps below or Contact Support) 
  • Outlook Calendar or iCloud calendar (Contact Support)
• If you're having trouble removing a calendar, please contact support and we can disconnect it on your behalf. 

3rd Party Calendar

You can remove a 3rd party link from Appointments and connect a Google or iCloud calendar (iOS only) at any time. Here's how:

1. Open Index Settings.
2. Tap on “Appointments.”
3. Remove the calendar link from the URL field. 

Android subscribers: Within the Appointments screen (from Settings), click the "try our free tool" link to be taken to the "Connect your calendar" screen to link your Google calendar.

Google Calendar

FYI: If you're having trouble disconnecting your Google calendar, contact support (and provide the email linked to your calendar) and we can remove it on your behalf.

Index customer steps (from within Google):

1. Visit https://myaccount.google.com/security.
2. Tap sign in and select the google account (email) that is connected to your business calendar. 
3. Enter your password and tap Next (or use Face ID to sign in). 
4. Once signed in, under the Security tab (this should be displayed by default) scroll to locate "Third-party apps with account access" 
   • Index should be displayed and states "Has access to Google Calendar." 
5. Tap Index to manage access, then select "REMOVE ACCESS" to disconnect your Google calendar from the Index Appointments feature. 

Now that your Google calendar has been disconnected, you can follow the setup steps (via Index Settings > Appointments) to connect a new calendar. 

Microsoft Outlook Calendar

FYI: We are currently experiencing an issue with linking Outlook calendars. If you connected your Outlook calendar originally, please follow the steps below to have your calendar removed. Note that you will NOT be able to re-link an Outlook calendar as we do not support it at this time. 

Next Steps:

1. Contact Index Support. 
2. Provide your Index Number AND email linked to the Microsoft Outlook calendar in your request. 

From there, we will disconnect the calendar for you. Once we've removed the calendar, we recommend force closing and reopening Index so the change can be reflected in the app. 

Now that your Outlook calendar has been disconnected, you can follow the setup steps (via Index Settings > Appointments) to connect a new (non-Outlook) calendar. 

Apple iCloud Calendar

At this time, there is no functionality to disconnect your iCloud calendar manually or through Settings. However, the Index Support Team can remove an Apple iCloud calendar on your behalf. 

Next Steps: 

1. Contact Index Support. 
2. Provide your Index Number AND email linked to the iCloud calendar in your request. 

From there, we will disconnect the calendar for you. Once we've removed the calendar, we recommend force closing and reopening Index so the change can be reflected in the app.