Remove members from a Team Sharing account

If a Team Sharing Admin needs to remove a team member or a member needs to leave the team, this can be done by following the steps below.

Important: Only Admins are authorized to remove other members from the team. Members can, however, remove themselves from the team (see below).

(Admin) Removing a member from the team

1. View Index Settings.
2. Tap Team Sharing.
3. Locate the team member you wish to remove, then:
   • iPhone: Tap the ellipsis (three dots) > select "Leave", then confirm with "Leave the Team"
   • Android: Tap the ellipsis (three dots) to open the menu > select "remove" to confirm your selection by tapping Remove one more time.
4. Once you leave the team you'll be kicked out of the inbox and receive a pop-up "You've left the team"  

(Team Member) Removing yourself from the Team

Although you as a member cannot remove others from the team, you can remove yourself. To do so: 

1. View Index Settings.
2. Tap Team Sharing.
3. Locate your name from the list then: 
   • iPhone: Swipe left, then tap the red "Leave" button. 
   • Android: Tap the ellipsis (three dots), select "Leave", then confirm your selection by tapping "Leave the Team"

You'll receive a pop-up confirming you've left the team and you will automatically be logged out of Index and no longer have access to the Team account. 

Please note:

• You can continue to use Index, but you will have to set up a new account and subscribe since you no longer have access to the Team Sharing account. 
  • If you need to rejoin the team, you will need to be re-invited by the Team Admin. 
• You will lose the communication history (calls, messages, business tools) that were linked to the Team Sharing account. This information will not be in your inbox should you decide to create a new account in the future. 

If you need further assistance, please submit a request.