What are Templates?

Templates are customizable one-tap messages that streamline the repetitive tasks your business takes when communicating with your customers.

When you set up Templates, we automatically create three templates for you which you can then customize to fit your business style. 

Benefits

• Allows you to save and reuse common messages you send to your customers (avoids the copy/paste method).
• Easily editable, customizable & readily available with every reply.
• Allows you to quickly send a number of text responses to your customers.
• Ability to save and reuse messages you frequently send to customers.
• Quick access at any time from your keyboard.
• Pairs with your Google My Business account to easily send your customers a 'Request Review' for your business (available for Index iOS subscribers only at this time).

To access Templates: Index Settings > Templates.

Resources: 

• How to send Templates
• How to set up & manage Templates

Questions? Submit a request.