How to save messages or conversations

If you need to save a copy of your Index text messages, conversations, or calls, see below for options.

Note: Index does not have an option to download and/or export your text messages, call history, or voicemails. You'll need to use the options below to save your data. We apologize for any inconvenience. 

Option 1 - saving message content

Index Mobile

While logged into the mobile app, take screenshots of the messages or conversations to save to your phone's camera roll. 

Index Web 

Log in to Index Web, then copy and paste the messages or conversations into a word-processing document such as Microsoft Word. 

Note: If you don't have access to Index Web, use the mobile app and take screenshots. 

Option 2 - requesting info about your account

If you need basic information on your personal information and/or account, you can make a Personal Information Request. To request a copy of your personal information:

1. Log into your Index account using this link: Access My Personal Information.
   
   • You must be able to log into your account using the special link above to complete the information request. If you forgot your password, click here. 
2. Once logged in, select "Access My Information" and follow the prompts.

Important info regarding these requests:

• The results are typically returned via email within 72 hours or less, however, for long-time users or high-use accounts with a high level of communication history, the results may take up to 1 week to deliver. 
• You can only make this request 2 times per 12-month period.
• The results may include deleted messages, if they are still available. Note that this process will NOT include details like the date, time, or recipient's phone number.
  

Additional Resources regarding personal data and privacy: 

• Data Privacy
• How can I manage my personal information?

Questions? Submit a request.