Issue Symptoms
You're receiving the "Incorrect password. Please try again." error message when attempting to log into your account.
Conditions
- Standard accounts or
- Team Sharing accounts
- Error is displayed after entering your number and password at the login screen.
Cause & Resolution
Standard accounts
- Why you're receiving the error: The password you've entered is incorrect.
- Next step: Please retry your password again or if you can't remember it, we recommend resetting your password.
If you know your password is correct, please contact support for further assistance.
Team Sharing accounts
- Why you're receiving the error: You may be entering the SIDELINE Team Sharing number and not the team member's mobile number that is registered to the account.
- Next step: Try logging in with the registered mobile number and password. If the issue still persists. you can reset your password if that is the cause of the error.
Questions? Submit a request.