Request failed with error 5951 or 5961

Issue Symptoms 

Receiving the error message "Request failed with error 5951" OR "Request failed with error 5961" when attempting to log into Index Web. 

Resolution 

If you receive this error code, please clear your browser's cache and cookies for Index Web. This will ensure that your browser loads the newest version of Index Web, then try to log in again.

To clear your cache and cookies:

1. Visit Index Web.
2. In the browser bar, click the icon to the left of the URL to open the menu.
3. From the list, select cookies and site data.
4. Select Manage on-site device data.
5. From the list, click the trash can icon next to app.getindex.com and getindex.com.
6. Click Done.
7. Click to refresh the web browser & try logging into Index Web again. 

Additional details can be found in the article: How to clear cache and cookies

If you have further questions, please contact Support.