Troubleshooting

Troubleshooting the Appointments Feature

• Error when trying to create an Appointment
• I can't create an appointment

General Troubleshooting Topics

• Service Status Page
• iOS 17 and Live Voicemail
• How to Reinstall Index
• Call Forwarding Troubleshooting
• Notification Troubleshooting
• How to clear cache & cookies

See all 11 articles

Account Problems

• Why do I have limited access to Index?
• "Existing Account Found" Error Message

Login Issues

• "Incorrect password" login error message
• (Error 403) We could not authenticate with our servers. Please try again.
• How do I reset my password?

Subscription Problems

• (Android) "Could not retrieve price" error message
• I subscribed but cannot use my account

Calling Problems

• All of my calls are going straight to missed call/voicemail
• Not receiving calls
• Caller ID showing up as Spam or wrong name
• Caller ID Troubleshooting
• Still receiving calls after deleting Index?
• "Call Couldn't Connect" Error Message

Messaging Problems

• Character Limit Reached Error Message
• "Sorry, your message cannot be delivered to this number" error message
• "What does the ""Approaching Carrier Limit" warning message mean?
• "Unable To Send" Error Message
• "Double-Check that Number" Error Message