Porting In: What you need to know

Do you have your own special number or business line that you'd like to use as your Index number? If so, you can easily port that number into Index.

Porting is the term used for transferring a phone number from one service provider to another. 

General info before you get started:

• There is no fee to port your number into Index.
• Only one port-in request can be active at any given time.
• Once you port a number into Index, you have to port that number out of Index before you can port another number in. Alternatively, our support team can remove the number if you do not want to keep it.
• Do NOT cancel your current service plan before your number has been successfully ported.
• You must first choose an Index number before you can port a non-Index number in.
  • Choose any number in the meantime while you wait for your number to be ported in.

Tip: Check out our Guide to Porting your Number to see what information you'll need from your service provider & the steps to take to successfully port your number into Index.

Accepted numbers for porting: 

• Landline numbers
• Cell numbers

Numbers that cannot be ported and used as an Index number: 

• Toll-free numbers
• 1-800 numbers
• The number that you used to register for an Index account
• Non-U.S. phone numbers (international numbers)
• Phone numbers that belong to the non-contiguous states (HI, AK, and Puerto Rico area codes)
• Off-Net rate center numbers

If you have further questions about the porting process or need more information, check out our Porting FAQs, or reach out to the Index Support team by submitting a request.