How to enable & disable notifications

Tip: To disable marketing notifications, click here for instructions. 

For steps on how to enable & disable Index's incoming notifications, select your device below for instructions after reading the important note below. 

Important: Disabling Index notifications is not the same as your device's Do Not Disturb feature. Disabling notifications will only prevent visual notifications (push/lock screen, banner, etc), not sound notifications. Your phone will still ring or vibrate with incoming calls & texts when enabled. 

Index iOS users: You can enable Index's Do Not Disturb feature if you'd like to silence your Index calls and texts indefinitely or outside of your business hours. (More info.) 

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• Android
• iOS

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Email Notifications

The ability to send incoming Index text/call or voicemail notifications to your email is not a feature available for Android accounts at this time. 

Call & Text Notifications

To change your notifications settings:

1. Index Settings.
2. Tap Support.
3. Tap Manage Permissions.
4. Tap Notifications.
5. Tap ON to enable notifications in Index.

Note: The steps above may vary per device manufacturer. 

Questions? submit a request.

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Email notifications

iOS users can have their incoming Index text messages emailed to them. Here's how to enable email notifications for your registered email:

1. Index Settings.
2. Under Texting, locate Email Notifications.
3. Tap to enable or disable.

Note: Voicemail transcriptions/notifications are not emailed; only text notifications can be sent to your email. 

Call & Text Notifications

1. Index Settings. 
2. Tap Support.
3. Tap Manage Permissions.
4. Tap Notifications.
5. Tap the Allow Notifications bar to enable notifications.

Please Note: Be sure that Allow Notifications is enabled, then determine your preferred notification settings (Lock screen, notification center, banners, etc.) See below for more information on the individual notifications and how they work in Index. 

• Show in Notification Center - Appears as a notification when you pull down from the top of your screen.
• Sounds - receive an audible alert when your volume is on
• Badge App Icon - A red bubble on the app icon when outside of the app that alerts you of notifications within Index.
• Show on Lock Screen - receive notifications when your app is locked.

Questions? submit a request.

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