How to enable & disable notifications

Tip: To disable marketing notifications, click here for instructions. 

For steps on how to enable & disable Index's incoming notifications, select your device below for instructions after reading the important note below. 

Important: Disabling Index notifications is not the same as your device's Do Not Disturb feature. Disabling notifications will only prevent visual notifications (push/lock screen, banner, etc), not sound notifications. Your phone will still ring or vibrate with incoming calls & texts when enabled. 

Index iOS users: You can enable Index's Do Not Disturb feature if you'd like to silence your Index calls and texts indefinitely or outside of your business hours. (More info.) 

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• Android
• iOS

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Note: Index for Android does not have the option to enable email notifications for incoming texts at this time. 

To change your notification settings from within Index mobile:

1. Index Settings.
2. Scroll to Text & Call Notifications.
3. Tap to enable or disable.

To change notifications from your device settings:

1. Index Settings.
2. Tap Get Help.
3. Tap Manage Permissions.
4. Tap Notifications.
5. Tap ON to enable notifications in Index.

Note: The steps above may vary per device manufacturer. 

Questions? submit a request.

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Email notifications

iOS users can have their incoming Index texts emailed to them. Here's how to enable email notifications to your registered email:

1. Index Settings.
2. Under Texting, locate Email Notifications.
3. Tap to enable or disable.

Call & Text Notifications

1. Index Settings. 
2. Tap Support.
3. Tap Manage Permissions.
4. Tap Notifications.
5. Tap the Allow Notifications bar to enable notifications.

Please Note: Be sure that Allow Notifications is enabled, then determine your preferred notification settings (Lock screen, notification center, banners, etc.) See below for more information on the individual notifications and how they work in Index. 

• Show in Notification Center - Appears as a notification when you pull down from the top of your screen.
• Sounds - receive an audible alert when your volume is on
• Badge App Icon - A red bubble on the app icon when outside of the app that alerts you of notifications within Index.
• Show on Lock Screen - receive notifications when your app is locked.

Questions? submit a request.

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