If you see a red ! next to your message and when clicked, see the "Double-Check That Number. Make sure you entered a valid phone number and try again" error message, that may indicate that the number you are trying to send the message to is:
- Not on the list of countries that we currently support sending messages to. (List seen below)
- A number that can't receive text messages. (Shortcodes/verification numbers, landlines.)
- An invalid number.
Note: Index supports text messages (SMS) to numbers with +1 (North America) and + 5 (South America) country codes, and picture/video messages (MMS) with +1 only.
Countries that you can send text messages to:
| Anguilla |
Dominica |
Peru |
|
Antigua |
Ecuador |
Puerto Rico |
|
Argentina |
El Salvador |
Saint Kitts and Nevis |
|
Bahamas |
Grenada |
Saint Lucia |
|
Barbados |
Guatemala |
Surinam |
|
Belize |
Guyana |
Trinidad and Tobago |
|
Bermuda |
Honduras |
Turks and Caicos Islands |
|
British Virgin Islands |
Mexico |
Uruguay |
| Canada | Montserrat |
Venezuela |
|
Cayman Islands |
Netherlands Antilles | |
|
Chile |
Nicaragua | |
|
Colombia |
Panama | |
|
Costa Rica |
Paraguay |
If you have questions about the information above or are still experiencing difficulty sending messages, contact us.