Are you still receiving Index calls after deleting the app? Please keep in mind, that uninstalling the app will not close your account or cancel your subscription.
If you have already removed the app from your device, but are still receiving calls, please complete the following steps below:
- Reinstall the Index app via the app store. (See below for important details.)
- Log in with your Index number and password.
- Click if you forgot your password.
- Access Index Settings.
- Tap Support.
- Tap Close Account.
- Tap Continue to Close Account and follow the prompts.
- Once this is complete, you have closed your account successfully and calls will no longer ring on your device.
*Note about reinstalling Index:
Android users:
- Index does not support OS versions below 8. Devices on OS 7 or below can still use the app, but will no longer be able to install any new versions of the app from the Google Play Store, which often contain bug fixes or updates to the existing features or functionality.
- Recommended: Upgrade your device's OS to 8 and above to receive any future updates to Index.
iOS users:
- Index does not support iOS versions below 15. For devices on iOS 14 or below, we advise against uninstalling Index as the app may not be available for reinstallation in iTunes.