A common troubleshooting step we recommend when running into performance-related issues with the app is what we call a "clean reinstall". A reinstall may solve one or more of the following symptoms:
- Crashing
- Slowness
- Lagging
- Freezing
- Poor call quality
FYI: A clean reinstall may also solve issues that are not listed above. If you'd like to proceed, please read the information below prior to deleting the app.
Important regarding reinstalling the app:
BEFORE you delete the app and reinstall, make sure you have your login information saved to prevent login issues.
Check your device's current OS version before uninstalling as our app cannot support older OS versions. See below for details.
-
Android users: The app does not support OS versions below 8.0. Devices below 8.0 will no longer be able to install any new versions of the app from the Google Play Store.
- Recommended: Upgrade your device's OS to 8.0 and above.
- For any app version above 8.42 on Android, you will NOT lose your messaging and calling data.
-
iOS users: The app does not support OS versions below 15.0. Devices below iOS 15 will no longer be able to install any new versions of the app from the app store.
- Recommended: Upgrade your device's OS to 15.0 or above to be able to reinstall the app.
- For any app version above 11.38 on iOS, you will NOT lose your messaging and calling data.
How to perform a clean reinstall
If you've read the info above and want to proceed with a clean reinstall:
- Delete the app.
- Restart your device (most important step).
- Reinstall the Index app from your app store.
If you continue to experience the same issue after reinstalling, please let our Support team know by submitting a request.