How do I change my password?

Note: If you need to reset your password because you cannot log into Index, visit the Forgot Password article for assistance.

If you wish to proactively update your password while logged into your Index account, you can do so from either:

• Index mobile
• Index Web

Tip: Check out these tips from the Cybersecurity & Infrastructure Security Agency (CISA) on how to create a strong password and keep it secure. 

Index Password Requirements

New passwords must contain:

• At least 8 characters.
• At least 1 upper case letter.
• At least 1 special character. (such as !?*&%@)
• At least 1 number.

Note: Passwords cannot contain spaces. If they do, you'll see an "Invalid Password" error message. 

Important: You must create a password that is not considered "common" or is easily guessed. If your password does not meet ALL of the requirements stated above, you will receive an error message and won't be able to update your password until each requirement is met. 

--Tab Names--

• Android
• iOS
• Web

--Tab 1 Start--

Please ensure your new password meets the requirements seen above.

Changing your password via Index mobile:

1. Log into Index.
2. Tap Settings.
3. Tap Account Info.
4. Type in your current password in the 'Old Password' field.
5. Type in your New Password.
   • Ensure your password meets all of the requirements seen above.  
6. When all password requirements have been met, tap the Save button to update your password.

Note: If you are unable to save your new password, please confirm there's a checkmark next to EACH of the password requirements. If you see one or more of the requirements in red, this indicates that you have not met those requirements and cannot save until you do so. 

If you forgot your password and can't log into Index: Follow the detailed steps seen here.

--Tab 1 End--

--Tab 2 Start--

Please ensure your new password meets the requirements seen above.

Changing your password via Index mobile:

While logged into your account:

1. Log into Index.
2. Tap Settings.
3. Tap Account Info.
4. Tap Change Password.
5. Enter your current password.
6. Enter your new password.
7. Confirm your new password by entering it for a second time.
   • Ensure your password meets all of the requirements seen above.
8. When all password requirements have been met, tap Update to save your new password.

If you forgot your password and can't log into Index: Follow the detailed steps seen here. 

--Tab 2 End--

--Tab 3 Start--

Changing your password via Index Web:

1. Log into your Index Web account.
2. Click the drop-down menu located to the right of your Index number.
3. From the menu, select Settings.
4. In the Current Password field, enter your current password.
5. Enter the new password you'd like to use.
6. Confirm your new password by entering it again.
   • Ensure your password meets all of the requirements seen above.  
7. When all password requirements have been met, tap Save.

If you forgot your password and can't log into Index Web: Follow the detailed steps seen here. 

--Tab 3 End--