Important: If you don't want to delete your account, but want to deactivate it temporarily, click here for instructions. This article pertains to permanently deleting your account and data.
Deleting your account is a permanent action. Please note the following items prior to making the decision to delete your account:
- You will be unable to reactivate your account.
- You will lose your Index number.
- You will lose all Index data such as messages, voicemail, and media. It will be deleted from your account without the ability to recover them.
Tip: To quickly delete your account and personal information, click this link to begin the deletion request process.
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Important: Deleting your account is an optional, but permanent action. After deletion, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
To PERMANENTLY DELETE your iOS account:
- Index Settings.
- Tap Account.
- Select Deactivate or Delete Account.
- Select Delete Account.
- Tap Continue.
- Select the reason for why you're leaving, then select the Continue to Delete Account button.
- After that, you'll be presented with info on what happens to your account after you delete it. Please read this info carefully and proceed when ready.
- You can always deactivate your account if you don't want to delete it permanently.
- Select the red Delete Account button.
- Confirm your selection by tapping Delete Account (or cancel if you wish to keep your Index account and its data.)
- You'll receive a confirmation that your account is being deleted. On this screen, you will be presented with two options:
- Go to Subscription = Select this button if you'd like to view or cancel your subscription at this time to avoid future charges.
- Keep My Subscription = Select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged for it until you manually cancel it.
Items to note:
- Uninstalling the app will not delete your account. You must follow the steps above to delete your account. To see how you can manage/delete your personal information, click HERE.
- Deleting your account does not cancel your active subscription. To avoid future charges, see the iOS steps on how to cancel your subscription.
If you have further questions about how to proceed with disabling your account, please contact Index Support.
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Important: Deleting your account is an optional, but permanent action. After deletion, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
To PERMANENTLY DELETE your Android account:
- Index Settings.
- Tap Support.
- Select Deactivate or Delete Account.
- Select Delete Account.
- Tap Continue.
- Select the reason for why you're leaving, then select the Continue to Delete Account button.
- After that, you'll be presented with info on what happens to your account after you delete it. Please read this info carefully and proceed when ready.
- You can always deactivate your account if you don't want to delete it permanently.
- Select the red Delete Account button.
- Confirm your selection by tapping Delete (or cancel if you wish to keep your Index account and its data.)
- You'll receive a confirmation that your account is being deleted. On this screen, you will be presented with two options:
- Go to Subscription = Select this button if you'd like to view or cancel your subscription at this time to avoid future charges.
- Keep My Subscription = Select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged for it until you manually cancel it.
Please note:
- Uninstalling the app will not delete your account. You must follow the steps above to delete your account. To see how you can manage/delete your personal information, click HERE.
- Deleting your account does not cancel your active subscription. To avoid future charges, see the Android steps on how to cancel your subscription.
If you have further questions about how to proceed with disabling your account, please contact Index Support.
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To PERMANENTLY DELETE your Web Account:
To delete your Index Web account, you will have to visit this link, then proceed to log in with your credentials. From there, you can request to delete your personal information.
Important: Deleting your account is an optional, but permanent action. After you submit the request to delete your account per this link, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
Please note: Your subscription will not be canceled when you request to delete your account. To avoid future charges, please cancel your current subscription.
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