Deleting your account is a permanent action. Please note the following items prior to making the decision to delete your account:
- You will be unable to reactivate your account.
- You will lose your Index number.
- You will lose all Index data such as messages, voicemail, and media. It will be deleted from your account without the ability to recover them.
Tip: To quickly delete your account and personal information, click this link to begin the deletion request process.
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Important: Deleting your account is an optional, but permanent action. After deletion, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
To PERMANENTLY DELETE your iOS account:
- Index Settings.
- Under Account, tap Manage Account.
- Select Delete Account.
- Tap Continue.
- Select the reason for why you're leaving, then select the Continue to Delete Account button.
- After that, you'll be presented with info on what happens to your account after you delete it. Please read this info carefully and proceed when ready.
- You can always log out if you need to silence calls and notifications.
- When you are ready to delete your account, select the red Permanently Delete Account button.
- On the pop-up, confirm your selection by tapping Confirm Delete (or cancel if you wish to keep your Sideline account and its data.)
- You'll then receive a confirmation that your account has been deleted.
- You'll want to cancel your subscription to avoid being charged in the future.
Items to note:
- Uninstalling the app will not delete your account. You must follow the steps above to delete your account. To see how you can manage/delete your personal information, click HERE.
- Deleting your account does not automatically cancel your active subscription.
If you have further questions about how to proceed with disabling your account, please contact Sideline Support.
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Important: Deleting your account is an optional, but permanent action. After deletion, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
To PERMANENTLY DELETE your Android account:
- Index Settings.
- Under Account, tap Manage Account.
- Select Delete Account.
- Tap Continue.
- Select the reason for why you're leaving, then select the Continue to Delete Account button.
- After that, you'll be presented with info on what happens to your account after you delete it. Please read this info carefully and proceed when ready.
- You can always log out if you need to silence calls and notifications.
- When you are ready to delete your account, select the red Permanently Delete Account button.
- On the pop-up, confirm your selection by tapping Confirm Delete (or cancel if you wish to keep your Sideline account and its data.)
- You'll then receive a confirmation that your account has been deleted.
- You'll want to cancel your subscription to avoid being charged in the future.
- Items to note:
- Uninstalling the app will not delete your account. You must follow the steps above to delete your account. To see how you can manage/delete your personal information, click HERE.
- Deleting your account does not automatically cancel your active subscription.
- If you have further questions about how to proceed with disabling your account, please contact Sideline Support.
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To PERMANENTLY DELETE your Web Account:
To delete your Index Web account, you will have to visit this link, then proceed to log in with your credentials. From there, you can request to delete your personal information.
Important: Deleting your account is an optional, but permanent action. After you submit the request to delete your account per this link, you will be unable to reactivate your account, will lose your Index number, and all data such as messages, voicemail, and media will be deleted without the ability to recover them.
Please note: Your subscription will not be canceled when you request to delete your account. To avoid future charges, please cancel your current subscription.
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